This policy explains refunds for purchases made from 102243324 Saskatchewan Inc., operating as Master of All Trades. It is part of our Terms of Service. It does not cover payments between customers and Pros for the work itself - those are agreed directly between them.
1. Customers
Posting jobs, receiving quotes and messaging Pros is free. We don't charge customers.
2. Lead credits (Pros)
Pros spend one lead credit to send a quote on a job request.
Automatic credit refunds. If a customer cancels a job request after you quoted on it, the credit you spent is returned to your balance automatically.
Credit refunds for bad leads. If a lead was clearly not genuine - for example spam, a duplicate of a job you already quoted, a job outside the area or category the customer selected, or fake contact details - ask us within 14 days of spending the credit. If we agree, we return the credit to your balance.
Money refunds for credit packs.
- Within 14 days of purchase, if no credits from that pack have been used, you can get a full refund to your original payment method.
- After 14 days, or once credits from the pack have been used, purchased credits are non-refundable, except where the law requires otherwise or as described below.
- If we close your account without cause, we refund your unused purchased credits.
When a payment is refunded or reversed (including a chargeback), the credits from that purchase are removed from your balance. If some were already spent, your balance can't go below zero; we may follow up about the difference.
Credits have no cash value, can't be transferred, and don't expire while your account is open.
3. Pro subscription
- The Pro subscription renews automatically every month until you cancel.
- Cancel any time from Manage subscription. Your benefits continue until the end of the period you've already paid for, and you won't be charged again.
- We don't refund partial months, except where the law requires it, where we made an error, or at our discretion.
- If a renewal payment fails, benefits stop once our payment processor stops retrying the payment.
- If we charge you after you cancelled because of our error, we'll refund that charge in full.
4. Verification fee
The verification fee is a one-time fee that covers our review of your documents.
- Before you submit documents for review, you can request a full refund.
- Once review has started, the fee is non-refundable - including if your application is not approved - because the review work has been done. You can resubmit corrected documents without paying again.
- If the fee is refunded, the Verified Pro badge is removed.
5. Mistakes and duplicate charges
If you were charged twice, charged the wrong amount, or charged because of a technical problem on our side, we'll refund the incorrect amount in full.
6. How to ask for a refund
Email support@masterofalltradesjobs.com from the address on your account with the date, amount and reason. We'll reply within 10 business days. Approved refunds go back to the original payment method and usually appear within 5-10 business days, depending on your bank. Any sales tax charged is refunded in proportion.
Please contact us before disputing a charge with your bank - we can usually fix it faster. A chargeback removes the related credits or benefits and may lead to the account being suspended while it is resolved.
7. Your legal rights
This policy does not limit any right you have under consumer protection law, including cancellation rights for internet agreements under Saskatchewan's Consumer Protection and Business Practices Act or the equivalent law where you live.
102243324 Saskatchewan Inc., operating as Master of All Trades. 3 Massey Road, Regina, Saskatchewan, Canada.
